STORE POLICY

House Of Moose acts as a data controller when it processes personal data of its customers (“data subjects”) in accordance with the General Data Protection Regulation n°2016/679 ( “GDPR”) and the applicable national laws.

Categories of personal data. We use the personal data that you have provided to us, such as your name, surname, delivery address, billing address, e-mail address, phone number and IP-address.

Purposes. House Of Moose will process these personal data for the purpose of processing your orders, ensuring good service and customer management.

Legal basis. We process this data in order to conclude and perform the contract to which you are a party. This processing is also necessary for the legitimate interests pursued by us to improve our website and to understand our customers' product preferences.

Recipients. House Of Moose will not share your personal data with third parties, except with processors such as subcontractors (e.g. PostNL, GLS, BPOST & DHL for the delivery of parcels in Belgium) in order to execute your order.

Retention. We will keep your data as long as your account is active. After deleting your account, we will only keep your data if we are legally obliged to do so. If not, they will be removed immediately. The data necessary for processing the order will be kept for 3 months.

Data subjects’ rights. As a data subject, you are entitled to request access to your personal data, rectification or erasure of your personal data, restriction of processing, portability of your data and you have the right to object to the processing of your personal data on grounds relating to your particular situation. House Of Moose will try its best to meet your request at the soonest, while also respecting confidential information. You can exercise your rights by sending an e-mail to houseofmoose@outlook.be or via our Instagram account (@houseofmoose_), providing proof of your identity.

As a data subject, you are entitled to lodge a complaint with a supervisory authority.

Data subjects are entitled to lodge a complaint with the Belgian Data Protection Authority. More information can be found on the website of the authority, via www.dataprotectionauthority.be/procedures.

General Terms and Conditions of Sale and Use

These general terms and conditions of sale and use (the “General Terms and Conditions”) govern the relationship between House of Moose, a company governed by Belgian law, with its registered office at Leuvensesteenweg 105/002, 2800 Mechelen, registered with the Crossroads Bank for Enterprises under number BE 0741 780 279 (“House of Moose”), and the customer (the “Customer”), in the context of the services offered by House of Moose.

For any questions, House of Moose may be contacted via the email address mentioned on the website or via houseofmoose@outlook.be.

Article 1. Purpose

House of Moose is a ceramic studio offering paint-your-own-pottery sessions, hand-building and shaping classes, wheel-throwing workshops, occasional events, and other creative and recreational activities, for both private individuals and companies.

The full range of services is presented for information purposes on the website www.houseofmoose.be (the “Website”), where a description of the services can be found, including information about events (location, dates, times, and prices).

The studio may also, within the limits of available stock, offer hot beverages, soft drinks, and a limited selection of sweet and savoury snacks.

Article 2. Acceptance of the General Terms and Conditions

By confirming a reservation, the Customer declares having read and accepted these General Terms and Conditions without reservation.

House of Moose reserves the right to amend these General Terms and Conditions at any time. The amended conditions shall apply to all reservations made after their effective date.

Article 3. Applicability

Except in cases of mandatory legal provisions or provisions of public order, these General Terms and Conditions apply to all activities of House of Moose.

The General Terms and Conditions of House of Moose shall prevail over any general or special conditions of the Customer, even if such conditions conflict with these General Terms and Conditions. Deviations shall only be valid if confirmed in writing by a person authorised to bind House of Moose.

Article 4. Services and Prices

House of Moose offers ceramic pieces within the limits of the stock available in the studio.

Depending on the season or availability, pieces may be added or removed at the sole discretion of House of Moose. The prices listed on the Website are for information purposes only and may change over time.

Prices include, among other things, the unfinished ceramic piece, the use of painting and working materials during the workshop, the firing process, and the storage of the piece for the agreed period.

Images and photographs on the Website and on the social media channels of House of Moose, including Instagram and Facebook, have no contractual value.

Workshop prices are determined based on the economic circumstances at the time of reservation via the Website. In the event of a significant increase in costs required for the performance of the service that is beyond the control of House of Moose (such as, but not limited to, electricity or raw materials), House of Moose reserves the right to adjust its prices.

Any price change shall be communicated to the Customer as soon as possible and in any case prior to the performance of the relevant service. If the Customer is a consumer, he/she has the right to terminate the agreement free of charge within a period of five (5) days following notification of the price change.

The amount of the price adjustment shall be calculated based on the actual increase in the relevant costs and may be justified at the Customer’s request.

Article 5. Registration for Workshops and Course of the Sessions

The Customer registers for workshops via the Website, subject to availability. Registration is final upon receipt of a confirmation email from House of Moose.

The Customer may register himself/herself or register a group of participants, for whom he/she bears full responsibility.

House of Moose reserves the right to cancel a reservation if incorrect or incomplete contact details have been provided.

The number of places per session is limited. By making a reservation, the Customer undertakes to arrive on time so that the workshop can start according to the scheduled timetable.

In the absence of a written cancellation via the contact address of House of Moose at least 48 hours before the start of the workshop, House of Moose reserves the right to claim compensation of at least thirty euros (€30) per registered participant.

The workshop takes place according to the timetable indicated on the Website. In the event of late arrival, the duration of the workshop cannot be extended.

During the workshop, the Customer selects a piece from the available stock. After completion, the piece will be fired by House of Moose and may be collected within the communicated timeframe.

Article 6. Timeframes and Collection of Creations

The usual firing time is approximately four to seven weeks after the date of the workshop. The Customer then, in principle, has a period of one (1) month to collect the creations from the studio.

During periods of high demand or for reasons beyond the control of House of Moose (such as technical failures, power outages, kiln defects, or staff absence), this period may be extended without giving rise to any liability. The Customer shall be informed accordingly.

After the expiry of this period, House of Moose can no longer store the pieces due to lack of space, without any liability being incurred.

Article 7. No Right of Withdrawal

In accordance with Articles VI.47 to VI.53 of the Belgian Code of Economic Law, the consumer in principle has a right of withdrawal of fourteen (14) days for distance contracts and contracts concluded outside business premises.

Pursuant to Article VI.53, 12° of the same Code, this right of withdrawal does not apply to services relating to leisure activities for which a specific date or period of performance is provided, such as the workshops offered by House of Moose.

Article 8. Liability and Quality of Finished Pieces

The workshops require active participation by the Customer. Each participant is expected to remain attentive and to strictly follow the instructions of House of Moose.

The use of paint, glazes, and clay may cause damage to clothing or personal belongings. The Customer is advised to wear appropriate clothing and take the necessary precautions.

House of Moose makes every effort to ensure proper execution of the firing process and storage of the pieces. However, due to the artisanal nature of the process, imperfections, cracks, deformations, or breakage may occur.

House of Moose shall in no event be liable for:

damage to persons or property of the Customer or caused by other customers;
loss, theft, or damage to personal belongings;
imperfections, cracks, deformations, breakage, or loss of pieces resulting from the firing process or storage, except in cases of intent or gross negligence;
incorrect identification of pieces due to lack of clear markings by the Customer;
destruction of pieces not collected within the specified period.

If the liability of House of Moose were nevertheless to be established, it shall be strictly limited to a maximum of one and a half (1.5) times the amount actually paid by the Customer for the relevant service. House of Moose shall never be liable for indirect damage, loss of opportunity, or moral or financial damage.

This limitation does not apply in the event of fraud, gross negligence, or non-performance of an essential contractual obligation.

Minors under the age of sixteen (16) must be accompanied by a responsible adult.

Article 9. Personal Data and Privacy

House of Moose processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Belgian law of 30 July 2018.

Data is collected for the purpose of:

managing and following up on reservations and agreements;
communicating with the Customer regarding reservations and activities;
informing the Customer about new products, services, and events, subject to consent.

House of Moose takes all reasonable security measures to protect personal data. Data is not shared with third parties without the explicit consent of the Customer.

The Customer has the right of access, rectification, erasure, restriction of processing, and objection. These rights may be exercised via the contact address of House of Moose.

The Customer may unsubscribe from newsletters at any time via the unsubscribe link.

Article 10. Force Majeure

Force majeure means any unforeseeable and irresistible event beyond the reasonable control of House of Moose, such as natural disasters, fire, pandemics, governmental measures, strikes, or technical failures.

In the event of force majeure, the obligations of House of Moose shall be suspended. If the situation persists, the agreement may be terminated without compensation.

Article 11. Intellectual Property and Image Rights

All content on the Website and the social media channels of House of Moose (texts, images, logos, videos, etc.) is protected by intellectual property rights and remains the exclusive property of House of Moose or its rights holders.

Any use, reproduction, or distribution without prior written consent is prohibited.

House of Moose may use images and videos taken during workshops or events for promotional purposes, unless the Customer objects to this in advance and in writing.

Article 12. Invoicing

Unless expressly agreed otherwise, all invoices are payable immediately at the registered office of House of Moose. Non-payment renders all outstanding amounts immediately due and entitles House of Moose to refuse further services.

Article 13. Late Payment

In the event of non-payment of an invoice on its due date, compensation equal to fifteen percent (15%) of the outstanding amount, with a minimum of one hundred and fifty euros (€150), shall be due by operation of law and without prior notice of default, increased by statutory interest in accordance with the law of 2 August 2002 on combating late payment in commercial transactions.

Article 14. Applicable Law and Competent Court

These General Terms and Conditions are governed exclusively by Belgian law.

All disputes fall within the exclusive jurisdiction of the courts of the judicial district where the registered office of House of Moose is located, without prejudice to the right of House of Moose to bring proceedings before the courts of the Customer’s place of residence.

Cookie Policy

Introduction

House of Moose uses cookies and similar technologies to improve the user experience on the Website, analyse Website usage, and optimise its services.

What are cookies?

Cookies are small text files that are stored on the user’s device when visiting a website.

Use of cookies

House of Moose uses, among others:

essential cookies for the operation of the Website;
performance cookies for analysis and improvement;
functional cookies to remember user preferences;
marketing and targeting cookies to offer relevant content.

Cookie management

Users may manage their cookie preferences via their browser settings. Essential cookies cannot be disabled.

Data retention

Data collected via cookies is not retained longer than necessary and is processed in accordance with Article 9 of these General Terms and Conditions.

Amendments

House of Moose reserves the right to amend this cookie policy at any time. The most recent version is always available on the Website.

SimplyBook.me and Wix process personal data in accordance with their respective privacy policies and the data processing agreements (Data Processing Agreements) concluded with House of Moose.

Payment Methods